Returns & Exchanges

At Matkatus, we want you to be completely satisfied with your fashion journey, which is why we offer a seamless 30-day return policy for all unworn items with original tags. Whether you need a different size or a different style, our team is here to ensure your shopping experience remains effortless.

1

Initiate Your Request

Visit our online returns portal and enter your order number and email address to select the items you wish to return or exchange.

2

Prepare the Package

Securely pack the items in their original packaging, ensuring all garment tags are intact and including the printed return authorization slip inside.

3

Ship the Items

Affix the prepaid shipping label provided via email to your package and drop it off at any authorized carrier location.

4

Receive Your Refund

Once our quality control team inspects the returned items, your refund or exchange will be processed within 5 to 7 business days to your original payment method.

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30-Day Window

Return within 30 days of delivery

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Free Returns

Prepaid shipping label provided

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Fast Refunds

5-7 business days processing